Mountain Alarm, A Pye-Barker Fire & Safety Company - Lakewood, Colorado

Law O. O. D. L.

After I received many years of satisfactory service, my alarm pad had to be replaced. Rather than replace it I switched to another service that had more bells and whistles.

Here's why I'm giving Mountain Alarm 5 stars: because I didn't actively cancel the service, they continued to bill me for it for several calendar quarters. But as soon as I got around to flagging the issue for them, they immediately, and courteously, agreed to refund my payments, no muss, no fuss,

Paul C.

My Alarm updated our old security system. Our sales person and installation technician were knowledgeable and very responsive. We are very happy with the service.

Carmen C. ?.

The company engages in questionable practices, including persistent and intrusive phone calls at inconvenient hours. Additionally, they resort to aggressive tactics to penalize customers who discontinue their services. It is disheartening to witness such behavior, and I share the concerns expressed in other negative reviews.

Maria F.

Have been trying to cancel monitoring on a system that does not work for weeks. Cannot reach anyone in the office - their corporate office in Utah has transferred me numerous times ---- still no luck

Kristi L.

Crystal was fun to chat with while being efficient at the same time. She took time to find the answers, called the technicians to see if they could fit our community into their day and boom! They will be here this afternoon. Thanks for the friendly customer service. My experience was great.

Angie W.

Great company with great pricing. The people I have worked with have all been really helpful and nice, yet professional. We did have a small problem but it was taken care of immediately. It was a setting that was entered incorrectly but was a simple push of the button. I highly recommend Mountain Alarm.

Brenda P.

I haven't really used their services but they were referred by a reputable place to use their services. So we are considering. Morgan answered the phone professionally and answered my question nicely.

Monica C.

Employee absolutely rude. Do not recommend this company their customer service is awful and their road manners are horrible too